French-Speaking Appointment & Customer Support Specialist

Kultakiertue Oy; Helsinki; Hybrid; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Supportive environment

International growth

Career development

International team

Hybrid work model

Flexible hours

Job summary

Kultakiertue Oy in Helsinki is seeking a customer-focused team member to support our international growth with France-related operations. You will contact existing customers by phone, confirm and reschedule appointments, and deliver friendly, professional service.

The role requires fluent French and excellent English; Finnish is a bonus. We offer a supportive environment, an international team, and a hybrid work model with flexible hours to sustain performance and work-life balance.

Qualifications

• Fluent French required.
• Excellent English (written and spoken).
• Finnish language skills are an advantage.
• Strong communication and customer service skills.

Responsibilities

• Contact existing customers by phone.
• Confirm scheduled appointments.
• Reschedule appointments as needed.
• Provide friendly and professional customer service.
• Answer customer questions.
• Update customer information in systems.
• Collaborate with team for day-to-day operations.

Skills

French fluency

English proficiency

Customer service

Communication

Phone conversations

Job description

Kultakiertue Oy in Helsinki is seeking a customer-focused team member to support our international growth with France-related operations. You will contact existing customers by phone, confirm and reschedule appointments, and deliver friendly, professional service.

The role requires fluent French and excellent English; Finnish is a bonus. We offer a supportive environment, an international team, and a hybrid work model with flexible hours to sustain performance and work-life balance.