Desk Sales - Customer Service Specialist

Rentokil Initial Oy; Uusimaa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Rentokil Initial Oy is seeking an inbound Desk Sales professional based in Vantaa to convert inquiries into orders and contracts. You will greet customers, handle inquiries, and coordinate with Sales and Business Support to ensure a seamless experience.

Fluency in Finnish is required; English is a helpful asset in our global company. You will work closely with the Sales team daily to nurture leads and deliver excellent customer service.

Qualifications

• Experience in customer service or sales support or telemarketing.
• Ability to manage routines, prioritize tasks and stay organized under pressure.
• Proficient in IT and other technical systems.
• Fluent Finnish.
• English helpful in global company.

Responsibilities

• Greet customers and handle inquiries, turning them into sales or contracts.
• Coordinate with Sales and Business Support to ensure smooth order processing.
• Maintain high level of customer experience via phone and email communications.
• Collaborate with Sales and Key Account Managers on inbound leads from marketing channels.
• Support Sales and Customer Service behind the scenes and work with the Sales team daily as part of Business Support.

Skills

Customer service

Sales support

Telemarketing

Finnish language

IT systems

Tools

IT systems

Job description

This job posting describes an inbound Desk Sales role focused on customer service and turning inquiries and leads into sales or contracts. The candidate greets customers, handles inquiries, coordinates with sales and business support, and maintains a high level of customer experience through phone and email communications. The role involves collaborating with sales and key account managers, supporting sales and customer service behind the scenes, and daily cooperation with the Sales team as part of Business Support. Proficiency in Finnish is required; English is an asset due to the global nature of the company. The position is based in Vantaa, Finland, and involves handling inbound qualified leads from marketing channels, processing orders, and ensuring customer satisfaction. Salary details are not provided in the posting.

• Experience in customer service or sales support or telemarketing
• Ability to manage routines, prioritize tasks and stay organized under pressure
• Proficient in IT and other technical systems
• Fluent Finnish
• English helpful in global company