Support Specialist (French-speaking) – IT & Cloud Services

Academic Work Finland Oy; Uusimaa; On-site; EUR 27,000 - 42,000; Full time

Job summary

Academic Work Finland Oy seeks a Support Specialist to provide 1st-line technical assistance for corporate clients and main users. You will communicate in English with cross-European teams and support the growing French-speaking customer base.

Ideal candidates have native-level French, fluent English, basic IT knowledge, and a service mindset. Some IT helpdesk or customer service experience is beneficial; Finnish language is not required.

Qualifications

• Native-level French and fluent English (Finnish not required).
• Basic IT systems, networks, or cloud services knowledge.
• Previous customer service experience (IT helpdesk, retail, or phone support).
• Active, communicative personality with initiative.

Responsibilities

• Handle 1st-line IT support tickets.
• Troubleshoot basic Windows server/network issues.
• Manage cloud service delivery and communicate solutions to customers.

Skills

French fluency

English fluency

Customer service

IT basics

Job description

About the role

As a Support Specialist, you will handle 1st-line technical support for corporate clients and certified main users. You will work in a highly international environment, collaborating daily with team members across Europe in English, while serving the growing French-speaking customer base.

Work tasks

• Resolve daily IT and system support tickets efficiently
• Troubleshoot basic Windows server issues, network settings, and log data
• Manage cloud service delivery at a high level and communicate technical solutions to customers via phone and meetings

We are looking for

• Native-level French and fluent English (Finnish is not required).
• Basic theoretical or practical knowledge of IT systems, networks, or cloud services.
• Previous experience in any customer service role (e.g., IT helpdesk, retail, or phone support).
• An active, courageous, and communicative personality with a strong drive for independent information gathering.

Our selection process

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Employment relationship: Commission

Wage: Other

Number of positions: 1

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Asiakaspalvelu, IT & tietoliikenne