Support Specialist (French-speaking) – IT & Cloud Services

Matrix42 Finland Oy; Espoo; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Permanent

Full-time

Job summary

Academic Work Finland Oy in Espoo is recruiting a Support Specialist to handle 1st-line technical support for corporate clients. You will work with an international team in English and assist French-speaking customers.

The role includes resolving IT tickets, troubleshooting Windows/server issues, and guiding cloud service delivery with clear, customer-focused communication. The position is permanent and full-time, offering a collaborative environment and opportunities to develop cross-functional

Qualifications

• Native-level French and fluent English (Finnish is not required).
• Basic theoretical or practical knowledge of IT systems, networks, or cloud services.
• Previous experience in any customer service role (e.g., IT helpdesk, retail, or phone support).
• An active, courageous, and communicative personality with a strong drive for independent information gathering.

Responsibilities

• Resolve daily IT and system support tickets efficiently.
• Troubleshoot basic Windows server issues, network settings, and log data.
• Manage cloud service delivery at a high level and communicate technical solutions to customers via phone and meetings.

Skills

French

English

IT knowledge

Customer service

Job description

Academic Work Finland Oy

As a Support Specialist, you will handle 1st-line technical support for corporate clients and certified main users. You will work in a highly international environment, collaborating daily with team members across Europe in English, while serving the growing French-speaking customer base.

Work tasks- Resolve daily IT and system support tickets efficiently- Troubleshoot basic Windows server issues, network settings, and log data- Manage cloud service delivery at a high level and communicate technical solutions to customers via phone and meetings

We are looking for

- Native-level French and fluent English (Finnish is not required).- Basic theoretical or practical knowledge of IT systems, networks, or cloud services.- Previous experience in any customer service role (e.g., IT helpdesk, retail, or phone support).- An active, courageous, and communicative personality with a strong drive for independent information gathering.

Our recruitment process

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Matrix42 is an European company based in Frankfurt am Main, which helps organizations to digitalize and automate their work in order to relieve the burden on IT and HR departments. As a service management provider, we accelerate the digital transformation of our customers in times of skills shortages. We offer Cloud Your Way, which allows customers to decide for themselves how they want to use our technology: publicly, regionally or in their data center.

At Matrix42, we believe our people are at the core of our success. We foster an environment wheregreatideasexcel,and innovation shapes the way forward.Ready to be part of a culture built on passion, collaboration, and shared achievements?Matrix42 offers you a place to make a differenceand thrive together!

• Commission
• Permanent
• Full-time

Monthly salary

Yrityksen nimi Academic Work Finland Oy

Ammatit

• ICT help desk agent