Bilingual IT Support Specialist French/English - Cloud

Matrix42 Finland Oy; Espoo; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Permanent

Full-time

Job summary

Academic Work Finland Oy in Espoo is recruiting a Support Specialist to handle 1st-line technical support for corporate clients. You will work with an international team in English and assist French-speaking customers.

The role includes resolving IT tickets, troubleshooting Windows/server issues, and guiding cloud service delivery with clear, customer-focused communication. The position is permanent and full-time, offering a collaborative environment and opportunities to develop cross-functional

Qualifications

• Native-level French and fluent English (Finnish is not required).
• Basic theoretical or practical knowledge of IT systems, networks, or cloud services.
• Previous experience in any customer service role (e.g., IT helpdesk, retail, or phone support).
• An active, courageous, and communicative personality with a strong drive for independent information gathering.

Responsibilities

• Resolve daily IT and system support tickets efficiently.
• Troubleshoot basic Windows server issues, network settings, and log data.
• Manage cloud service delivery at a high level and communicate technical solutions to customers via phone and meetings.

Skills

French

English

IT knowledge

Customer service

Job description

Academic Work Finland Oy in Espoo is recruiting a Support Specialist to handle 1st-line technical support for corporate clients. You will work with an international team in English and assist French-speaking customers.

The role includes resolving IT tickets, troubleshooting Windows/server issues, and guiding cloud service delivery with clear, customer-focused communication. The position is permanent and full-time, offering a collaborative environment and opportunities to develop cross-functional