IT Specialist, Coolbrook Oy, Helsinki

Academic Work Finland Oy; Uusimaa; On-site; EUR 40,000 - 60,000; Full time

Job summary

Academic Work Finland Oy is seeking a skilled IT professional to manage daily support and drive strategic development projects in Helsinki. Join the team to influence IT strategy while contributing to a global sustainability mission.

Ideal candidates should have hands-on experience with Microsoft cloud services and previous relevant roles in IT support. You will coordinate with external partners and manage software licenses while maintaining hardware registries.

Qualifications

• Hands-on experience with Microsoft cloud services including M365, Intune, and Azure.
• Previous relevant work experience, e.g. IT Specialist, IT support or Service Desk.
• Fluent in English communication.

Responsibilities

• Resolve daily IT issues for internal users in Finland, UK, Netherlands, and India.
• Coordinate with external IT partners for complex technical escalations.
• Manage software licenses and hardware leasing agreements.
• Administer Microsoft cloud environments including M365, Intune, and Azure.

Skills

Microsoft cloud services (M365, Intune, Azure)

IT support

Problem-solving

Fluent English communication

Education

Degree in Information Technology or a related field

Job description

About the role

As the primary IT point of contact, you will manage daily support while driving strategic development projects. You will work closely with the CFO and external partners to ensure a seamless technical environment for Coolbrook’s growing team.

We offer an opportunity to grow in the role, and a modern office in the heart of Helsinki. You will have the freedom to influence Coolbrook’s IT strategy while contributing to a global sustainability mission.

Work tasks

This role combines hands‑on end-user support with broader IT development responsibilities in a fast-paced international environment. Your tasks will include:

• Resolve daily IT issues for internal users in Finland, UK, Netherlands and India
• Coordinate with external IT partners for complex technical escalations
• Manage software licenses and hardware leasing agreements
• Maintain accurate hardware and software asset registers
• Execute IT development projects from the technical backlog
• Administer Microsoft cloud environments including M365, Intune, and Azure
• Implement new IT initiatives to support rapid organizational growth

Qualifications

We are looking for:

• Hands‑on experience with Microsoft cloud services including M365, Intune, and Azure
• Previous relevant work experience, e.g. IT Specialist, IT support or Service Desk
• Suitable degree in Information Technology, Computer Science, Engineering or a related field, or equivalent practical experience
• Fluent English communication skills
• Ability to take initiative and work independently in a dynamic startup

Meritorious

• A genuine interest in technology and continuous learning
• Previous experience working in an international company or start‑up
• Experience with PLM or Teamcenter systems

Personal Skills

• Proactive and Self-driven
• Structured
• Service-minded
• Ready and willing to take ownership
• Comfortable working in a changing environment

Osaamisalue: IT & tietoliikenne