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Remote Instrument Technical Support Specialist
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Remote Instrument Technical Support Specialist
Descripción de la vacante
A leading technology service provider is seeking a Technical Service Specialist based in Madrid. This role involves overseeing service operations for instrument platforms and providing essential technical support to field staff. The ideal candidate should have a relevant engineering degree and experience in technical service support, along with strong analytical and interpersonal skills. The position may require travel up to 20% of the time.
Formación
- Relevant technical background in engineering or similar fields.
- Experience in technical service support.
Responsabilidades
- Resolve escalated technical issues promptly.
- Ensure service performance and continuous improvement.
- Train Field Service Engineers on instrument platforms.
- Provide technical support for troubleshooting.
- Maintain up-to-date technical documentation.
- Liaise with manufacturers for issue escalation.
- Oversee service operations and supervise unit performance.
- Define spare parts and stock requirements.
- Generate performance reports on service operations.
- Refurbish and test instruments before deployment.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.