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Senior Technical Account Manager — Italian (Remote, Enterprise)
Descripción de la vacante
A leading communications technology company is seeking a Staff Technical Account Manager fluent in Italian and English, to support Personalized customers in a remote role based in Spain. You will address complex technical issues, ensuring customer satisfaction while collaborating with internal product teams. Ideal candidates will have over 8 years in technical support engineering and experience with large enterprise customers. Competitive pay and generous benefits are offered.
Servicios
Formación
- 8+ years of experience in Technical Support or related roles.
- Ability to communicate technical concepts effectively.
- Understanding of RESTful technology and cloud solutions.
- Experience with large enterprise customers.
Responsabilidades
- Serve as the point of contact for Personalized accounts.
- Resolve complex technical issues for enterprise customers.
- Coordinate escalated customer issues effectively.
- Collaborate with internal teams to enhance customer experiences.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.