Remote Instrument Technical Support Specialist

Werfen; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology service provider is seeking a Technical Service Specialist based in Madrid. This role involves overseeing service operations for instrument platforms and providing essential technical support to field staff. The ideal candidate should have a relevant engineering degree and experience in technical service support, along with strong analytical and interpersonal skills. The position may require travel up to 20% of the time.

Formación

• Relevant technical background in engineering or similar fields.
• Experience in technical service support.

Responsabilidades

• Resolve escalated technical issues promptly.
• Ensure service performance and continuous improvement.
• Train Field Service Engineers on instrument platforms.
• Provide technical support for troubleshooting.
• Maintain up-to-date technical documentation.
• Liaise with manufacturers for issue escalation.
• Oversee service operations and supervise unit performance.
• Define spare parts and stock requirements.
• Generate performance reports on service operations.
• Refurbish and test instruments before deployment.

Conocimientos

Fluent verbal and written communication

Technical problem-solving

Team building

Analytical skills

Leadership qualities

Creative thinking

Interpersonal skills

Educación

Degree in Industrial, Electronic, Informatics, Telecommunications Engineering

Descripción del empleo

A leading technology service provider is seeking a Technical Service Specialist based in Madrid. This role involves overseeing service operations for instrument platforms and providing essential technical support to field staff. The ideal candidate should have a relevant engineering degree and experience in technical service support, along with strong analytical and interpersonal skills. The position may require travel up to 20% of the time.