Jobs at Amazon in United States

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are looking for a Salesforce Service Cloud Voice Developer.

Main Responsibilities

• Requirements analysis and participation in the technical design of projects.
• Estimate effort for projects and collaborate with the Omega team and clients to achieve project objectives.
• Provide support and resolve technical issues to ensure system security and performance.
• Collaborate with technology providers when required.
• Document processes and track system performance metrics.
• Validate and test technical solutions against business requirements.
• Adhere to software quality standards and generate technical documentation.
• Apply best practices to ensure timely and high-quality project execution.

Mandatory Skills

• At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
• Experience with other CTI solutions like Genesys or Avaya is a plus.
• Experience with Amazon Connect and Salesforce development.
• Knowledge of REST and SOAP services standards.
• Understanding of DevOps/Agile (SCRUM) and Waterfall principles, SDLC, and coding methodologies is a plus.
• Excellent spoken and written English skills.

What We Offer

• Permanent contract and flexible schedule to balance professional and personal life.
• Training & Certifications to enhance skills with official recognition from our partners.
• Home office options and flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through initiatives like OMEGA in action.

About us

Omega CRM, a Merkle company, is a global digital leader in accelerating business experience (BX) for clients through customer-centric solutions, technology, data, and AI. As part of Merkle, the largest Customer Experience Management (CXM) agency in Spain, we offer end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is recognized as a leader in Spain. We operate across industries including retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by values like talent, flexibility, commitment, and collaboration.