Salesforce Service Cloud Voice Developer

buscojobs España; Lugo; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de Customer Experience busca un Salesforce Service Cloud Voice Developer en Lugo. El papel implica trabajar en proyectos innovadores, colaborar con equipos, y generar documentación técnica. Se ofrece un contrato permanente, horarios flexibles, y oportunidades de formación. Si tienes experiencia en Salesforce y quieres unirte a un entorno dinámico, ¡esta es tu oportunidad!

Servicios

Contrato permanente

Horario flexible

Formación y certificaciones

Opciones de trabajo desde casa

Remuneración flexible

Seguro de salud

Formación

• Mínimo 1 año como desarrollador Salesforce Service Cloud Voice.
• Experiencia en Amazon Connect es una ventaja.
• Comprensión de principios de entrega SDLC y metodología de codificación es plus.

Responsabilidades

• Análisis de requisitos y diseño técnico de proyectos.
• Documentar procesos y métricas de rendimiento del sistema.
• Validar y probar soluciones técnicas contra requisitos de negocio.

Conocimientos

Experiencia en Salesforce Service Cloud

REST y SOAP

Desarrollo en proyectos Salesforce

CTI (Genesys, Avaya)

Inglés hablado y escrito

DevOps / Agile (SCRUM)

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. We are looking for a Salesforce Service Cloud Voice Developer.

Main Responsibilities

• Requirements analysis.
• Participate in the technical design of projects.
• Work collaboratively with the Omega team and/or the client to achieve project objectives.
• Provide support and resolve technical issues to ensure system security and performance.
• Collaborate with technology providers when required by the project.
• Document processes and track system performance metrics.
• Validate and test the technical solution against business requirements.
• Adhere to the software quality standards agreed upon with Omega's Technical Management.
• Generate technical documentation for completed projects.
• Apply best practices and procedures to ensure projects are executed on time and with high quality.

Mandatory Skills

• At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
• Experience in other CTI solutions such as Genesys or Avaya is a plus.
• Experience in Amazon Connect.
• Experience in development on Salesforce projects.
• Experience in REST and SOAP services standards.
• Understanding of DevOps / Agile (SCRUM) and Waterfall delivery principles, SDLC, and coding methodology principles is a plus.
• Excellent spoken and written English.

What We Offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & Certifications to enhance your skills and obtain official certificates from our main partners.
• Home Office options.
• Flexible remuneration (public transport ticket, Ticket restaurant, etc.).
• Health insurance.
• Omega in action: our commitment to a better society.

About us

Omega CRM, a Merkle company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain. As part of the dentsu group, we offer end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Location: Lugo, Galicia, SPAIN