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Guest Service Agent
Job summary
Una empresa líder en gestión de propiedades en Málaga busca un Agente de Servicio al Cliente. Este emocionante rol implica dar la bienvenida a los huéspedes, ofrecer servicios adicionales y proporcionar recomendaciones sobre la región. Con un enfoque en la excelencia y la organización, el equipo internacional está preparado para enfrentar desafíos y crecer en la industria. Si te apasiona el servicio al cliente y deseas formar parte de un equipo dinámico, esta es tu oportunidad para unirte a una empresa que valora el crecimiento profesional y las experiencias memorables para sus huéspedes.
Benefits
Qualifications
- Excelentes habilidades de comunicación en inglés y español son esenciales.
- Experiencia previa en atención al cliente y recepción es un plus.
Responsibilities
- Dar la bienvenida a los huéspedes y asistir durante su estancia.
- Ofrecer servicios adicionales y asesorar sobre atracciones turísticas.
- Colaborar con los departamentos de gestión y mantenimiento.
Skills
Education
Guest Service Agent at REMS
Responsibilities
- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.
- Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on company needs).
- Schedule: 5 days per week, 8 hours per day and 1 hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.
- For the night shift: Schedule varies depending on company's needs.
- Possibility of part-time scheduling starting from 25H/ Week.
- Contract: Permanent employment contract with a trial period depending on profile.
- Days off: 2 days per week.
- Salary: Between 20.500 EUR and 32.500 EUR annually.
- Great career potential growth in the rental department.
To go any further, please send your CV to: careers@rems-group.com
Follow us on Facebook, Instagram & LinkedIn @rems.grou
Skills And Qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities).
- Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
- A Bachelor's degree in a relevant field is a plus.
- Driving license is a plus.
Summary
REMS is number 1 on Airbnb Málaga in terms of revenue and quality.
We provide great holiday experiences to our guests and high-end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.
About Us
REMS is number 1 on Airbnb Málaga in terms of revenue and number 1 in Spain quality-wise.
We provide great holiday experiences to our guests and high-end services to our clients; Real Estate, Architecture, reform and Interior Design, as well as rental management and Housekeeping service in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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