Workplace Solutions - Customer Service Analyst - Multilingual: Spanish, Italian, Finnish, Polis[...]

J.P. Morgan; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global finance firm based in Barcelona is seeking a Customer Service Analyst. In this role, you will be the main point of contact for participants, providing exceptional client service through email and phone. The ideal candidate will possess strong customer service skills, fluency in multiple languages, and a proactive mindset. Join us to foster an inclusive workforce while helping clients resolve their queries efficiently.

Servicios

Comprehensive parental leave offerings

Inclusive family building programs

Discounted childcare

Formación

• Fluency in Spanish, Italian, French, Finnish, or Polish is beneficial.
• Experience in Customer Service role, preferred in Financial Services or Software industry.
• Experience with Contact Center solutions is an advantage.

Responsabilidades

• Provide excellent customer service via email and phone at 1st and 2nd level response.
• Escalate unresolved issues to 2nd and 3rd line support teams.
• Interact with other areas of the company in resolving queries raised by clients.
• Provide ad-hoc training and education to users.
• Maintain contact with customers throughout the ticket life cycle.
• Identify and recommend areas for improvement within the Service Desk function.

Conocimientos

Excellent Customer Service skills

Strong problem-solving skills

Client focus

Interpersonal skills

Proactivity

Continuous Improvement mindset

Educación

University degree in Economics, Finance or equivalent work experience

Descripción del empleo

Overview

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Responsibilities

• Provide excellent customer service via email and phone at 1stand 2ndlevel response
• Escalate unresolved issues to 2ndand 3rdline support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintaining contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills

• Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
• Strong problem solving skills.
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.
• Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills

• University degree in Economics, Finance or equivalent work experience desired.
• Experience in Customer Service role, preferably in the Financial Services or Software industry.
• Experience with Contact Center solutions
• Fluency in one of the following languages: Spanish, Italian, French, Finnish or Polish
• Other languages are also advantageous with examples including Czech, German or Arabic.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.