W Insider: Guest Experience Ambassador

Costa Navarino; Los Pilos; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private Medical Plan

Accommodation near Costa Navarino (for

Meals Provided On-site

Uniform & Laundry Service

Job summary

Costa Navarino is seeking an Agent, W Insider to engage guests and tailor personal experiences. You will coordinate daily activities, manage profiles, and help resolve requests across hotel departments.

A hospitality degree and at least 1 year in a five-star setting are preferred, with Greek and English fluency and a valid driving license. Join a diverse, international team and contribute to memorable guest journeys at a renowned luxury destination.

Qualifications

• Degree in Hospitality, Tourism or related field.
• At least 1 year of hospitality experience; five-star guest relations preferred.
• Fluent English and Greek; additional languages advantageous.
• Proactive, solution-oriented approach with strong guest service.
• Valid driving license.

Responsibilities

• Welcome and recognize all loyal members and repeater guests.
• Maintain accurate guest profiles and share info with relevant teams.
• Review daily arrivals and prepare amenities and requests.
• Coordinate and follow-up on guest complaints with departments.
• Coordinate personalized celebrations (birthdays, anniversaries, dinners).
• Be present in public areas during peak hours to engage with guests.
• Co-operate with other departments to ensure smooth operations.

Skills

Communication skills

Guest service

PMS knowledge

Computer skills

Organization

Team-oriented

Detail-focused

Driving license

Education

Degree in Hospitality/Tourism or related field

Tools

PMS software

Job description

Costa Navarino is seeking an Agent, W Insider to engage guests and tailor personal experiences. You will coordinate daily activities, manage profiles, and help resolve requests across hotel departments.

A hospitality degree and at least 1 year in a five-star setting are preferred, with Greek and English fluency and a valid driving license. Join a diverse, international team and contribute to memorable guest journeys at a renowned luxury destination.