Welcome Ambassador, W Costa Navarino (2027)

Costa Navarino; Los Pilos; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Private Medical Plan

Accommodation near Costa Navarino

Meals On-site

Uniform & Laundry Service

Training & Development

Marriott Task Force

Multicultural Workplace

Costa Navarino Facilities

Wellness Platform

Recognition & Wellbeing

Employee Discounts at Marriott

Job summary

Costa Navarino in Greece is seeking a Welcome Ambassador to greet guests and ensure a smooth arrival, delivering warm, personalized service in line with the W brand standards.

You will escort guests, assist with luggage, and introduce them to hotel facilities, while maintaining high service standards and collaborating with team members.

This hands-on role requires at least one year in luxury hospitality, fluent English, a valid driving license, and flexibility with shifts.

Qualifications

• High School Diploma.
• Minimum 1 year of experience in a similar role within a luxury hotel or resort environment.
• Excellent verbal and written communication in English; additional languages are an advantage.
• Strong guest-service skills with ability to anticipate guest needs and respond promptly.
• Excellent teamwork and communication with a positive approach to challenges.
• Ability to remain calm under pressure while maintaining high service standards.
• Valid driving licence is mandatory.
• Flexibility to work varying shifts, weekends and public holidays.

Responsibilities

• Welcome and acknowledge guests upon arrival, providing warm, personalized assistance per Brand Standards.
• Assist with guest luggage, coordinating storage and retrieval.
• Escort guests to rooms and provide introductions to room features, facilities and services.
• Support guest departures with luggage collection and transportation arrangements.
• Maintain a strong presence in the Welcome area, responding promptly to guest needs.
• Transfer guests within the Resort using golf buggies, ensuring equipment is clean and safe.
• Report issues promptly and comply with Health & Safety requirements and training.

Skills

Guest service

Communication

Teamwork

English language

Education

High School Diploma

Job description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Welcome Ambassador to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will be one of the first points of contact for our guests, creating a warm, personalized and memorable first impression of the W experience. You will ensure smooth and effortless arrivals and departures by welcoming guests, anticipating their needs and creating meaningful connections throughout their stay.

Responsibilities

• Welcome and acknowledge guests upon arrival, providing warm and personalized assistance in line with W Brand Standards.
• Assist with guest luggage, ensuring all belongings are handled with care and coordinating efficient luggage storage and retrieval.
• Escort guests to their rooms and provide a personalized introduction to the hotel, room features, facilities and services.
• Support guest departures by assisting with luggage collection and transportation arrangements.
• Maintain a strong presence in the Welcome area, responding promptly to guest needs and requests.
• Transfer guests within the Resort using golf buggies when required, while ensuring equipment is clean, safe and in good working condition.
• Report guest, operational and technical issues promptly, and comply with Health & Safety requirements, hotel policies, SOPs and Brand Standards while participating in required training.

Requirements

• High School Diploma.
• Minimum 1 year of experience in a similar role within a luxury hotel or resort environment, preferably as a Bellman.
• Excellent verbal and written communication skills in English. Knowledge of additional languages is an advantage.
• Strong guest-service skills, with the ability to anticipate guest needs and respond promptly and professionally.
• Excellent teamwork and communication skills, with a positive and practical approach to challenges.
• Ability to remain calm and effective under pressure while maintaining high service standards.
• Valid driving licence is mandatory.
• Flexibility to work varying shifts, weekends and public holidays.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide