Villa Operations & Guest Experience Coordinator

Costa Navarino; Los Pilos; Vor Ort; EUR 18.000 - 28.000; Vollzeit

Benefits dieser Stelle

Private Medical Plan

Accommodation near Costa Navarino

Meals Provided On-site

Uniform & Laundry Service

Zusammenfassung

Costa Navarino is seeking a Coordinator, Ionian Exclusive to join our team. You will coordinate daily villa operations and guest requests, ensuring seamless, memorable experiences across The Romanos and other properties.

Fluent English, excellent guest-service skills, and strong communication are essential. You’ll work with butlers, housekeeping and other departments to deliver premium hospitality in a multicultural environment.

Qualifikationen

• Fluent in spoken and written English.
• Excellent communication and guest service skills.
• Good knowledge of food products, standard recipes and food preparation.
• Good computer skills and ability to use hotel systems and software.
• Warm, persuasive and empathetic approach with upselling skills.
• Ability to handle challenging situations, work under pressure and manage multiple priorities.

Aufgaben

• Coordinate the Butler team and ensure compliance with hotel policies, SOPs and Brand Standards.
• Coordinate with Housekeeping, Engineering and In-Room Dining to ensure villas are fully prepared before arrival.
• Manage pre-arrival communication, guest arrivals and villa orientation with the Butler team.
• Coordinate guest requests and daily arrangements, ensuring accurate and timely updates in hotel systems.
• Follow up on departure arrangements and coordinate with relevant departments.
• Maintain VIP lists, amenities and guest feedback with timely follow-up.
• Maintain logbooks and handovers, ensuring Health & Safety compliance and team training.

Kenntnisse

Fluent English

Guest service

Communication skills

Food knowledge

Computer skills

Upselling skills

Prioritization

Ausbildung

High school diploma

Tools

Hotel software

Jobbeschreibung

Costa Navarino is seeking a Coordinator, Ionian Exclusive to join our team. You will coordinate daily villa operations and guest requests, ensuring seamless, memorable experiences across The Romanos and other properties.

Fluent English, excellent guest-service skills, and strong communication are essential. You’ll work with butlers, housekeeping and other departments to deliver premium hospitality in a multicultural environment.