Agent, Welcome Desk, W Costa Navarino (2027)

Costa Navarino; Los Pilos; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Plan

Accommodation in the vicinity of Costa

Meals Provided On-site

Uniform & Laundry Service

Descripción de la vacante

Costa Navarino in Spain invites an Agent, Welcome Desk to join our hotel team. You will be the first and last point of contact for guests, delivering seamless arrivals and departures with warm, personalized service.

The ideal candidate has a Bachelor’s in Tourism, Hospitality Management or related field, at least 2 years’ Front Office experience, and excellent English. Knowledge of additional languages and Opera PMS is a plus.

Formación

• Bachelor’s degree in Tourism, Hospitality Management, Business or related field.
• Minimum 2 years of Front Office experience in a hotel environment.
• Excellent English language skills; knowledge of an additional language is a plus.

Responsabilidades

• Welcome and engage guests with a warm, confident and personalized approach.
• Manage arrivals, departures, check-in and check-out in line with Brand Standards.
• Handle payments, deposits, billing inquiries and financial transactions accurately.
• Provide information on hotel facilities, services, activities and local experiences.
• Recognize Marriott Bonvoy members and ensure accurate delivery of their benefits.
• Anticipate guest needs, handle concerns and coordinate with relevant departments for prompt resolution.
• Escalate operational issues and follow company policies, SOPs and training requirements.

Conocimientos

Guest service

Communication

Organizational skills

Opera PMS

Educación

Bachelor’s degree in Tourism, Hospitality Management or related field

Herramientas

Opera PMS

Descripción del empleo

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for an Agent, Welcome Desk to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will deliver a seamless, personalized and memorable arrival and departure experience, serving as one of the first and last points of contact for our guests. You will combine genuine hospitality, confidence and efficiency with the distinctive spirit of W Hotels, anticipating guest needs and creating meaningful connections throughout their stay.

Responsibilities

• Welcome and engage guests with a warm, confident and personalized approach.
• Manage guest arrivals, departures, check-in and check-out in line with Brand Standards.
• Handle payments, deposits, billing enquiries and financial transactions accurately.
• Provide information on hotel facilities, services, activities and local experiences.
• Recognize Marriott Bonvoy members and ensure accurate delivery of their benefits.
• Anticipate guest needs, handle concerns and coordinate with relevant departments for prompt resolution.
• Support the team, **escalate operational issues** and follow company policies, SOPs, Brand Standards and training requirements.

Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business or a related field.
• Minimum 2 years of experience in a similar Front Office role within a hotel environment.
• Excellent verbal and written communication skills in English. Knowledge of an additional foreign language is an advantage.
• Excellent guest-service and interpersonal skills, with the ability to handle guest concerns calmly and effectively.
• Strong organizational and multitasking skills, with excellent attention to detail.
• Strong computer skills, with good knowledge of Opera PMS.
• Accuracy in managing reservations, check-ins, check-outs and billing.
• Active listening skills and the ability to understand and respond effectively to guest needs.
• Strong teamwork and collaboration skills, with a positive and supportive approach.
• Flexibility to work varying shifts, weekends and public holidays.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide