Agent, Front Office, Costa Navarino Residences (2027)

Costa Navarino; Los Pilos; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private Medical Plan

Meals Provided On-site

Accommodation near Costa Navarino (for

Uniform & Laundry Service

Job summary

Costa Navarino in Greece seeks a Front Office Agent to deliver seamless service to owners, tenants and guests across pre-arrival to departure. You will blend Front Office, Concierge and Guest Relations duties, ensuring clear communication and timely follow-up.

The role requires a high school diploma, 1–2 years in luxury hospitality, and fluency in English; Opera PMS experience is highly preferred. Growth opportunities exist within a multicultural, international environment at Costa Navarino.

Qualifications

• Fluent in English; additional languages are a plus.
• 1–2 years in Front Office, Concierge or Guest Relations in luxury hospitality.
• Good knowledge of front office procedures and basic billing.
• Experience with Opera PMS is highly preferred.

Responsibilities

• Manage owner, tenant and guest requests from pre-arrival through departure.
• Welcome guests, complete check-in and provide information on services.
• Coordinate with resort teams and handle follow-up on requests.
• Assist with reservations, experiences, transportation and activities.
• Maintain guest information in the PMS and support billing tasks.

Skills

English - Fluent

Guest service

Communication

Teamwork

Education

High school diploma

Hospitality/ Tourism/ Business Admin qualification advantageous

Tools

Opera PMS

Job description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for an Agent, Front Office to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will provide seamless and personalized service to residence owners, tenants and guests from pre-arrival through departure, combining Front Office, Concierge and Guest Relations responsibilities within one integrated role. As a key point of contact, you will handle requests, provide information and arrangements, and coordinate with operational teams, ensuring clear communication, timely follow-up and consistently high service standards.

Responsibilities

• Manage owner, tenant and guest requests from pre-arrival through departure, ensuring accurate recording and timely follow-up.
• Prepare for arrivals by reviewing stay details, preferences and special requests, and coordinating with relevant teams.
• Welcome owners, tenants and guests, complete check-in and provide information on the residence, services and resort facilities.
• Coordinate departures, including check-out procedures and follow-up on outstanding matters.
• Provide concierge assistance, including reservations, experiences, activities, transportation, laundry and other resort services.
• Coordinate housekeeping, maintenance, pest control, amenity and other residence-related requests through to completion.
• Use the PMS to maintain guest information, process charges and postings, and support billing and security-deposit procedures.
• Coordinate with relevant resort teams, handle complaints professionally, and maintain clear handovers and follow-up records.

Requirements

• High school diploma required; Hospitality, Tourism or Business Administration qualification is an advantage.
• 1–2 years of relevant experience, preferably in Front Office, Concierge, Guest Relations or luxury hospitality.
• Good knowledge of PMS; Opera experience is highly preferred.
• Strong guest service, communication and concierge skills.
• Good understanding of Front Office procedures, reservations and basic billing.
• Excellent organization, attention to detail and ability to manage multiple requests.
• Strong teamwork, problem‑solving and ability to work under pressure.
• Fluent in English. Additional languages are an advantage.
• Good computer skills and willingness to develop knowledge of the destination and resort services.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide