Guest Experience Ambassador — Create Memorable Arrivals

Costa Navarino; Los Pilos; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Private Medical Plan

Accommodation near Costa Navarino

Meals On-site

Uniform & Laundry Service

Training & Development

Marriott Task Force

Multicultural Workplace

Costa Navarino Facilities

Wellness Platform

Recognition & Wellbeing

Employee Discounts at Marriott

Job summary

Costa Navarino in Greece is seeking a Welcome Ambassador to greet guests and ensure a smooth arrival, delivering warm, personalized service in line with the W brand standards.

You will escort guests, assist with luggage, and introduce them to hotel facilities, while maintaining high service standards and collaborating with team members.

This hands-on role requires at least one year in luxury hospitality, fluent English, a valid driving license, and flexibility with shifts.

Qualifications

• High School Diploma.
• Minimum 1 year of experience in a similar role within a luxury hotel or resort environment.
• Excellent verbal and written communication in English; additional languages are an advantage.
• Strong guest-service skills with ability to anticipate guest needs and respond promptly.
• Excellent teamwork and communication with a positive approach to challenges.
• Ability to remain calm under pressure while maintaining high service standards.
• Valid driving licence is mandatory.
• Flexibility to work varying shifts, weekends and public holidays.

Responsibilities

• Welcome and acknowledge guests upon arrival, providing warm, personalized assistance per Brand Standards.
• Assist with guest luggage, coordinating storage and retrieval.
• Escort guests to rooms and provide introductions to room features, facilities and services.
• Support guest departures with luggage collection and transportation arrangements.
• Maintain a strong presence in the Welcome area, responding promptly to guest needs.
• Transfer guests within the Resort using golf buggies, ensuring equipment is clean and safe.
• Report issues promptly and comply with Health & Safety requirements and training.

Skills

Guest service

Communication

Teamwork

English language

Education

High School Diploma

Job description

Costa Navarino in Greece is seeking a Welcome Ambassador to greet guests and ensure a smooth arrival, delivering warm, personalized service in line with the W brand standards.

You will escort guests, assist with luggage, and introduce them to hotel facilities, while maintaining high service standards and collaborating with team members.

This hands-on role requires at least one year in luxury hospitality, fluent English, a valid driving license, and flexibility with shifts.