Video NOC Operator I - Onsite Madrid, Incident Resolution

IntelStack; Madrid; On-site; EUR 25,000 - 42,000; Full time

Job summary

IntelStack in Madrid, Spain, seeks a NOC Level 1 Operator to monitor and resolve incidents. This onsite, 9-month role requires proactive, structured problem-solving and the ability to work in a fast-paced, collaborative environment.

You will monitor networks using Grafana, Nagios and other tools, investigate incidents, determine root causes, and drive resolution while meeting SLA KPIs. Strong teamwork and communication are essential.

Qualifications

• Experience in Network Operations Centers (NOC) or similar roles.
• Shift-based work arrangement.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks within SLAs.
• Proactive initiative and strong problem-solving skills.
• Adaptability to learn new tools and technologies.
• Strong teamwork and attention to detail in high-pressure situations.

Responsibilities

• Continuously monitor network/infrastructure to identify anomalies.
• Investigate incidents, determine root causes, and assess impact on performance.
• Collaborate with technical teams to resolve incidents per procedures.
• Focus on incident resolution and meeting SLA KPIs.
• Provide timely updates to leadership and team members on incident status.
• Register incidents, actions, and solutions in the management system.
• Collaborate with internal/external teams on technical support and updates.

Skills

Networking protocols

Incident management

Monitoring & detection

Problem solving

Teamwork & communication

Tools

iGRI

Grafana

Devo

Nagios

Npaw

ADDM

Cyberark

Infoblox

Cerebrum

Titan encoders

Job description

IntelStack in Madrid, Spain, seeks a NOC Level 1 Operator to monitor and resolve incidents. This onsite, 9-month role requires proactive, structured problem-solving and the ability to work in a fast-paced, collaborative environment.

You will monitor networks using Grafana, Nagios and other tools, investigate incidents, determine root causes, and drive resolution while meeting SLA KPIs. Strong teamwork and communication are essential.