NOC Incident & VOD Specialist

BULLIT MANAGEMENT SERVICES LIMITED; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED is seeking a NOC Level 1 Operator to act as a focal point for incident follow-up and resolution in a dynamic, collaborative setting in Madrid, Spain.

The role requires solid technical skills, proactive attitude, and the ability to work with cross-functional teams to ensure operational stability. The candidate should be able to monitor networks, diagnose incidents, and report progress while adhering to SLAs.

Qualifications

• Experience in Network Operations Centers (NOC) or similar roles with a shift-based schedule.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks and work within SLA timeframes.
• Proactive initiative and strong problem-solving skills.

Responsibilities

• Continuous Monitoring: Proactively monitor networks and infrastructure to identify anomalies.
• Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, assess impact.
• Problem Resolution: Collaborate with technical teams to resolve incidents following procedures.
• Service KPI: Focus on incident resolution and meeting SLA KPIs.
• Communication & Reporting: Provide timely updates on incident status and progress.
• Documentation: Record incidents, actions, and solutions in the management system.
• Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Skills

Networking knowledge

Operating systems

Infrastructure

Analytical thinking

Time management

Teamwork

Tools

Grafana

Devo

Nagios

Npaw

ADDM

Cyberark

Infoblox

Cerebrum

Titan encoders

iGRI

Job description

BULLIT MANAGEMENT SERVICES LIMITED is seeking a NOC Level 1 Operator to act as a focal point for incident follow-up and resolution in a dynamic, collaborative setting in Madrid, Spain.

The role requires solid technical skills, proactive attitude, and the ability to work with cross-functional teams to ensure operational stability. The candidate should be able to monitor networks, diagnose incidents, and report progress while adhering to SLAs.