Video NOC Operator Level 1

IntelStack; Madrid; Vor Ort; EUR 25.000 - 42.000; Vollzeit

Zusammenfassung

IntelStack in Madrid, Spain, seeks a NOC Level 1 Operator to monitor and resolve incidents. This onsite, 9-month role requires proactive, structured problem-solving and the ability to work in a fast-paced, collaborative environment.

You will monitor networks using Grafana, Nagios and other tools, investigate incidents, determine root causes, and drive resolution while meeting SLA KPIs. Strong teamwork and communication are essential.

Qualifikationen

• Experience in Network Operations Centers (NOC) or similar roles.
• Shift-based work arrangement.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks within SLAs.
• Proactive initiative and strong problem-solving skills.
• Adaptability to learn new tools and technologies.
• Strong teamwork and attention to detail in high-pressure situations.

Aufgaben

• Continuously monitor network/infrastructure to identify anomalies.
• Investigate incidents, determine root causes, and assess impact on performance.
• Collaborate with technical teams to resolve incidents per procedures.
• Focus on incident resolution and meeting SLA KPIs.
• Provide timely updates to leadership and team members on incident status.
• Register incidents, actions, and solutions in the management system.
• Collaborate with internal/external teams on technical support and updates.

Kenntnisse

Networking protocols

Incident management

Monitoring & detection

Problem solving

Teamwork & communication

Tools

iGRI

Grafana

Devo

Nagios

Npaw

ADDM

Cyberark

Infoblox

Cerebrum

Titan encoders

Jobbeschreibung

Location: Madrid, Spain- 5 days Onsite Onsite (5 days/week in office)

Duration: 9 months

General Description

The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability.

Responsibilities

Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.

Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.

Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.

Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.

Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.

Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.

Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Requirements

Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.

Solid knowledge of computer networks, operating systems, and infrastructure.

Ability to prioritize tasks and work within timeframes defined by SLAs.

Proactive initiative and strong problem-solving skills.

Adaptability to learn new tools and technologies.

Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).

Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.

Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.

Databases: valuable Oracle, MongoDB or MySQL at level user.

Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

Incident Management: Experience in critical incident and crisis coordination.

Flexibility: Available for 24/7 shifts and multiple technologies.

Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.