VOD Technician

BULLIT MANAGEMENT SERVICES LIMITED; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED is seeking a NOC Level 1 Operator to act as a focal point for incident follow-up and resolution in a dynamic, collaborative setting in Madrid, Spain.

The role requires solid technical skills, proactive attitude, and the ability to work with cross-functional teams to ensure operational stability. The candidate should be able to monitor networks, diagnose incidents, and report progress while adhering to SLAs.

Qualifications

• Experience in Network Operations Centers (NOC) or similar roles with a shift-based schedule.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks and work within SLA timeframes.
• Proactive initiative and strong problem-solving skills.

Responsibilities

• Continuous Monitoring: Proactively monitor networks and infrastructure to identify anomalies.
• Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, assess impact.
• Problem Resolution: Collaborate with technical teams to resolve incidents following procedures.
• Service KPI: Focus on incident resolution and meeting SLA KPIs.
• Communication & Reporting: Provide timely updates on incident status and progress.
• Documentation: Record incidents, actions, and solutions in the management system.
• Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Skills

Networking knowledge

Operating systems

Infrastructure

Analytical thinking

Time management

Teamwork

Tools

Grafana

Devo

Nagios

Npaw

ADDM

Cyberark

Infoblox

Cerebrum

Titan encoders

iGRI

Job description

The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability.

Responsibilities

• 1.Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.
• 2.Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.
• 3.Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.
• 4.Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.
• 5.Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.
• 6.Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.
• 7.Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Requirements

• Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.
• Solid knowledge of computer networks, operating systems, and infrastructure.
• Ability to prioritize tasks and work within timeframes defined by SLAs.
• Proactive initiative and strong problem-solving skills.
• Adaptability to learn new tools and technologies.
• Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

• Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).
• Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.
• Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.
• Databases: valuable Oracle, MongoDB or MySQL at level user.
• Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

• Incident Management: Experience in critical incident and crisis coordination.
• Flexibility: Available for 24/7 shifts and multiple technologies.

Soft Skills

• Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.