Video NOC Operator (L1)

Manning Global AG; Madrid; Vor Ort; EUR 21.000 - 25.000; Vollzeit

Zusammenfassung

Manning Global is recruiting for a Video NOC Operator (L1) in Madrid, Spain. This role requires 24/7 shift coverage and monitoring of network and video infrastructure for a blue‑chip client. Start date: November 2026.

The candidate will diagnose incidents, coordinate with technical teams, and ensure SLA KPIs are met. Strong knowledge of TCP/UDP, video protocols, and IT systems is needed, with experience in NOC environments and 24/7 operations.

Qualifikationen

• Experience in Network Operations Centers (NOC) or similar with shift work.
• Strong knowledge of networks, operating systems and infrastructure.
• Ability to prioritize tasks within SLA timeframes.
• Proactive, with strong problem-solving and teamwork skills.
• Willingness to learn new tools and technologies.

Aufgaben

• Continuously monitor networks and infrastructure using specialized tools.
• Investigate incidents, determine root causes and assess impact.
• Collaborate with technical teams to resolve incidents per procedures.
• Focus on incident resolution and meeting SLA KPIs.
• Provide updates to leadership and teams on incident status.
• Document incidents, actions, and solutions in the management system.
• Work with internal/external teams on technical support and updates.

Kenntnisse

NOC operations

Shift work

Teamwork

Problem solving

Tools

Grafana

Nagios

Npaw

ADDM

CyberArk

Infoblox

Cerebrum

Titan encoders

Oracle

MongoDB

MySQL

Windows Server

Linux

VPN

Jobbeschreibung

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Video NOC Operator (L1) on behalf of one of their blue-chip international clients to join their organization in Spain.

Job Title: Video NOC Operator (L1)

Employment: 24/7 shifts

Start Date: November 2026

Country: Spain, Madrid

Salary range: 23.000 EUR per annual

Contact: Franci / [phone]

Key Responsibilities

• Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.
  
• Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.
  
• Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.
  
• Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.
  
• Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.
  
• Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.
  
• Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.
  

Experience/Qualifications

• Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.
  
• Solid knowledge of computer networks, operating systems, and infrastructure.
  
• Ability to prioritize tasks and work within timeframes defined by SLAs.
  
• Proactive initiative and strong problem-solving skills.
  
• Adaptability to learn new tools and technologies.
  
• Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.
  

Technical Skills

• Support & Systems: IT Support experience; Windows Server & Linux (commands, memory, processes).
  
• Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).
  
• Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.
  
• Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.
  
• Databases: valuable Oracle, MongoDB or MySQL at level user.
  
• Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.
  

Processes & Behavioral

• Incident Management: Experience in critical incident and crisis coordination.
  
• Flexibility: Available for 24/7 shifts and multiple technologies.
  
• Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.