Remote Network Engineer: Incident Resolution

Agileengine, Llc.; Madrid; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents to meet SLAs. You will work with Cisco, Juniper, Aruba and RiverBed technologies, document problems, and coordinate with clients and vendors to restore services.

Responsibilities include monitoring service delivery, diagnosing incidents, and ensuring timely resolution while following standard operating procedures and maintaining accurate

Qualifications

• Entry-level networking knowledge and ability to diagnose and troubleshoot.
• Bachelor’s degree in IT/Computing or related field.
• Associate level networking certifications.
• Willingness to work remotely and collaborate across cultures.

Responsibilities

• Operate in region to provide remote technical support to clients.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and follow up until resolution.
• Document and close incidents per procedures.

Skills

Communication

Cross-cultural awareness

Problem solving

Customer focus

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents to meet SLAs. You will work with Cisco, Juniper, Aruba and RiverBed technologies, document problems, and coordinate with clients and vendors to restore services.

Responsibilities include monitoring service delivery, diagnosing incidents, and ensuring timely resolution while following standard operating procedures and maintaining accurate