Remote Service & Incident Coordinator

Intuitive; Ibiza; Remote; EUR 20,000 - 28,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients by identifying and resolving incidents. You will operate in the region, using service assurance tools to investigate problems and restore services while aiming for zero missed SLA conditions.

This role emphasizes cross-cultural communication, timely incident escalation, and coordination with clients, vendors, and colleagues to diagnose root causes

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA).
• Entry level knowledge of fundamental networking concepts and vendor tech.

Responsibilities

• Maintains the support process and handles requests per procedures.
• Uses service tools to investigate, diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and updates knowledge articles.
• Monitors service delivery against SLAs and escalates as needed.
• Logs incidents with required detail and closes them on resolution.

Skills

Communication across cultures

Remote support

Incident diagnosis

Planning and organisation

Education

Bachelor's degree in IT or computing

Associate networking certifications (Cisco/Juniper/Aruba)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients by identifying and resolving incidents. You will operate in the region, using service assurance tools to investigate problems and restore services while aiming for zero missed SLA conditions.

This role emphasizes cross-cultural communication, timely incident escalation, and coordination with clients, vendors, and colleagues to diagnose root causes