Video NOC Operator (L1) - 24/7 Monitoring Pro

Manning Global AG; Madrid; On-site; EUR 21,000 - 25,000; Full time

Job summary

Manning Global is recruiting for a Video NOC Operator (L1) in Madrid, Spain. This role requires 24/7 shift coverage and monitoring of network and video infrastructure for a blue‑chip client. Start date: November 2026.

The candidate will diagnose incidents, coordinate with technical teams, and ensure SLA KPIs are met. Strong knowledge of TCP/UDP, video protocols, and IT systems is needed, with experience in NOC environments and 24/7 operations.

Qualifications

• Experience in Network Operations Centers (NOC) or similar with shift work.
• Strong knowledge of networks, operating systems and infrastructure.
• Ability to prioritize tasks within SLA timeframes.
• Proactive, with strong problem-solving and teamwork skills.
• Willingness to learn new tools and technologies.

Responsibilities

• Continuously monitor networks and infrastructure using specialized tools.
• Investigate incidents, determine root causes and assess impact.
• Collaborate with technical teams to resolve incidents per procedures.
• Focus on incident resolution and meeting SLA KPIs.
• Provide updates to leadership and teams on incident status.
• Document incidents, actions, and solutions in the management system.
• Work with internal/external teams on technical support and updates.

Skills

NOC operations

Shift work

Teamwork

Problem solving

Tools

Grafana

Nagios

Npaw

ADDM

CyberArk

Infoblox

Cerebrum

Titan encoders

Oracle

MongoDB

MySQL

Windows Server

Linux

VPN

Job description

Manning Global is recruiting for a Video NOC Operator (L1) in Madrid, Spain. This role requires 24/7 shift coverage and monitoring of network and video infrastructure for a blue‑chip client. Start date: November 2026.

The candidate will diagnose incidents, coordinate with technical teams, and ensure SLA KPIs are met. Strong knowledge of TCP/UDP, video protocols, and IT systems is needed, with experience in NOC environments and 24/7 operations.