Valencia On-site: German & Spanish Speaking Customer Service Agent

FH Collective Academy; Valencia; On-site; EUR 19,000 - 23,000; Full time

Job summary

FH Collective Academy in Valencia, Spain, is seeking a German-speaking Customer Service Agent with Spanish at B2 level to join our on-site team. The role offers a 3-month temporary contract with potential for permanent placement and a shift-based schedule including evenings.

You will handle customer inquiries in German, use Spanish as required, and strive to deliver high-quality service while working in a dynamic, collaborative environment.

Qualifications

• Fluent German required.
• B2 level Spanish required.
• Excellent verbal and written communication skills.
• Customer-oriented mindset is essential.
• Strong interpersonal and problem-solving abilities.
• Ability to work in a fast-paced customer service environment.
• Willingness to work both morning and afternoon shifts.

Responsibilities

• Handle customer requests and inquiries professionally.
• Communicate with customers in German.
• Use Spanish at B2 level as required for the role.
• Understand customer needs and provide appropriate solutions.
• Ensure clear, accurate and professional communication throughout interactions.
• Follow established customer service procedures and guidelines.
• Contribute to a positive customer experience and high service quality.
• Work effectively within a team and adapt to shift schedules.

Skills

German

Spanish (B2)

Communication skills

Customer-oriented

Teamwork

Flexibility

Job description

FH Collective Academy in Valencia, Spain, is seeking a German-speaking Customer Service Agent with Spanish at B2 level to join our on-site team. The role offers a 3-month temporary contract with potential for permanent placement and a shift-based schedule including evenings.

You will handle customer inquiries in German, use Spanish as required, and strive to deliver high-quality service while working in a dynamic, collaborative environment.