Valencia German & Spanish CS Agent — On-Site, Afternoon

CB Talents SP; Valencia; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

On-site Valencia

Training

Growth opportunities

Competitive compensation

Job summary

CB Talents SP in Valencia is seeking German and Spanish-speaking Customer Service Agents to join the on-site team. You will be the first point of contact for customers, handling inquiries in German and Spanish with professionalism and care.

We are looking for strong communicators with problem-solving skills who are comfortable working on-site in Valencia. EU work authorization or valid permit to work in Spain is required.

Qualifications

• German and Spanish language proficiency at C1 or above.
• Experience in customer service or call center preferred.
• Excellent communication and problem-solving skills.
• On-site role based in Valencia, Spain
• EU work authorization or valid Spain work permit

Responsibilities

• Handle German and Spanish customer interactions via phone, email, and chat
• Provide accurate, timely responses to customer inquiries
• Resolve issues efficiently, escalating complex cases when needed
• Maintain detailed records in the CRM system
• Meet personal and team performance targets for quality and satisfaction
• Stay updated on product knowledge to provide informed support
• Collaborate with teammates to improve service delivery

Skills

German language

Spanish language

Communication skills

Problem solving

Tools

CRM systems

MS Office

Job description

CB Talents SP in Valencia is seeking German and Spanish-speaking Customer Service Agents to join the on-site team. You will be the first point of contact for customers, handling inquiries in German and Spanish with professionalism and care.

We are looking for strong communicators with problem-solving skills who are comfortable working on-site in Valencia. EU work authorization or valid permit to work in Spain is required.