German, Spanish-speaking Customer Service Agent

Savior Artigos Texteis Lda; Comunidad Valenciana; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

On-site role in Valencia

Training

Growth opportunities

Supportive team environment

Job summary

Savior Artigos Texteis Lda in Valencia, Spain is seeking a German- and Spanish-speaking Customer Service Agent for an on-site role. You will be the first point of contact for customers, delivering professional support by phone, email, and chat, and resolving inquiries with care.

The ideal candidate is fluent in both languages at C1 or higher, has prior customer service experience, and strong communication and problem-solving skills.

Qualifications

• German and Spanish proficiency at C1 level or higher
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• On-site in Valencia, EU work authorization required or valid permit to work in Spain

Responsibilities

• Handle inbound and outbound German and Spanish customer interactions via phone, email, and/or chat
• Provide accurate, timely, and courteous responses to customer inquiries
• Resolve customer issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet individual and team performance targets (quality, productivity, and customer satisfaction)
• Stay up to date on product/service knowledge to provide informed support
• Collaborate with team members and supervisors to continuously improve service delivery

Skills

German fluency (written & spoken)

Spanish fluency (written & spoken)

Customer service experience

Communication & problem-solving

Tools

CRM systems

MS Office / similar tools

Job description

Job Title: German, Spanish-speaking Customer Service Agent

Location: Valencia, Spain

Work Model: On-site

Schedule: Afternoon (15h-24hr)

About The Role

We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Valencia. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
• Provide accurate, timely, and courteous responses to customer inquiries
• Resolve customer issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet individual and team performance targets (quality, productivity, and customer satisfaction)
• Stay up to date on product/service knowledge to provide informed support
• Collaborate with team members and supervisors to continuously improve service delivery

Requirements

• Fluent in German (written and spoken) — C1 level or above
• Fluent in Spanish (written and spoken) — C1 level or above
• Previous experience in customer service, call center, or similar client-facing role preferred
• Strong communication and problem-solving skills
• Comfortable working on-site in Valencia
• EU work authorization required (or valid permit to work in Spain)
• Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer

• Competitive compensation package
• On-site role in Valencia
• Opportunities for growth and development
• Supportive team environment
• Training