Turkish-Speaking Solutions Consultant — Sofia (Relocation)

Mercier Consultancy MD; España; Presencial; EUR 10.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

Descripción de la vacante

Mercier Consultancy Group currently seeks a Turkish Speaking Solutions Consultant based in Sofia, Bulgaria. You will deliver technical and customer support to Turkish-speaking clients via phone, email, and chat, acting as the primary contact for complex inquiries.

You will document all interactions in CRM, collaborate with international teams, and help maintain high service standards while contributing to a positive, knowledge-sharing culture.

Formación

• Turkish language fluency (spoken and written).
• Proficient in English for international teamwork.
• Experience in the customer support services sector.
• Proactive problem-solving mindset.
• Valid EU passport for Bulgaria employment.

Responsabilidades

• Provide high-quality technical and customer support to Turkish-speaking clients via phone, email, and chat.
• Act as primary contact for complex inquiries, ensuring effective problem solving and client satisfaction.
• Maintain detailed documentation of interactions in our CRM.
• Collaborate with international teams to optimize workflows and service standards.
• Identify and escalate priority issues to relevant departments for timely resolutions.
• Contribute to a positive office culture by sharing industry knowledge and best practices.
• Meet and exceed performance indicators established for Turkish-speaking roles.

Conocimientos

Turkish (native/fluent)

English proficiency

Customer support experience

Problem solving

EU passport

Descripción del empleo

Mercier Consultancy Group currently seeks a Turkish Speaking Solutions Consultant based in Sofia, Bulgaria. You will deliver technical and customer support to Turkish-speaking clients via phone, email, and chat, acting as the primary contact for complex inquiries.

You will document all interactions in CRM, collaborate with international teams, and help maintain high service standards while contributing to a positive, knowledge-sharing culture.