Turkish-Speaking Customer Support Agent — Relocate to Sofia

Mercier Consultancy Group; España; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Relocation Package

Monthly Bonus

Job summary

Mercier Consultancy Group in Sofia is seeking a Turkish Speaking Customer Support Agent to join our client’s prestigious team. You will deliver premium support via phone, email, and live chat, while maintaining a high standard of customer satisfaction.

Native or fluent Turkish is mandatory, with strong English communication for our international offices. This on-site role includes a fully paid relocation package and ongoing training for professional growth within the customer support sector.

Qualifications

• Native or fluent Turkish (spoken and written) is mandatory.
• Proficient English for international communication.
• Experience in the Customer Support Services industry is preferred.
• Excellent problem-solving skills and a customer-centric mindset.

Responsibilities

• Deliver premium support to customers via phone, email, and live chat.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction ratings.
• Maintain comprehensive knowledge of products and services to provide accurate and professional information.
• Collaborate with international teams to optimize communication strategies and service quality.
• Handle sensitive customer data with strict adherence to confidentiality and compliance protocols.

Skills

Turkish language

English language

Customer support

Job description

Mercier Consultancy Group in Sofia is seeking a Turkish Speaking Customer Support Agent to join our client’s prestigious team. You will deliver premium support via phone, email, and live chat, while maintaining a high standard of customer satisfaction.

Native or fluent Turkish is mandatory, with strong English communication for our international offices. This on-site role includes a fully paid relocation package and ongoing training for professional growth within the customer support sector.