Greek-Speaking Solutions Consultant — Relocation to Sofia

Mercier Consultancy Group; España; In loco; EUR 13.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

airport transfer, and initial hotel

Lucrative Monthly Performance Bonus

Dynamic career advancement

Descrizione del lavoro

Mercier Consultancy Group is seeking a Greek-Speaking Solutions Consultant to join their team in Bulgaria. The role involves being the primary contact for Greek-speaking clients, handling inquiries via phone, email, and live chat, and delivering expert support in a fast-growing customer services environment.

Candidates should be fluent in Greek and English, possess a proven track record in customer support, and be willing to relocate to Sofia for an on-site position.

Competenze

• Native or fluent Greek (spoken and written).
• Proficient level of English to communicate within a multicultural team environment.

Mansioni

• Act as the primary point of contact for Greek-speaking clients, providing expert solutions within the customer support services sector.
• Manage high-volume inquiries via phone, email, and live chat, ensuring maximum customer satisfaction.
• Troubleshoot technical or account-related issues to deliver effective, timely resolutions.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with internal departments to refine service processes and enhance the quality of support provided.
• Participate in ongoing training to stay updated on product developments and service excellence standards.
• Uphold the brand reputation by delivering professional and empathetic support in every interaction.

Conoscenze

Greek language

English language

Customer support

Problem solving

Relocation to Sofia

Strumenti

CRM systems

Descrizione del lavoro

Mercier Consultancy Group is seeking a Greek-Speaking Solutions Consultant to join their team in Bulgaria. The role involves being the primary contact for Greek-speaking clients, handling inquiries via phone, email, and live chat, and delivering expert support in a fast-growing customer services environment.

Candidates should be fluent in Greek and English, possess a proven track record in customer support, and be willing to relocate to Sofia for an on-site position.