Estonian-Speaking Solutions Consultant — Relocate to Sofia

Mercier Consultancy Group; España; Presencial; EUR 28.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Modern office in Sofia

Global network opportunities

Descripción de la vacante

Mercier Consultancy Group seeks an Estonian Speaking Solutions Consultant to manage Estonian-speaking client inquiries from its office in Sofia, Bulgaria. You will provide high-level consultancy and troubleshooting, maintaining records to drive service improvements and collaborating with cross-functional teams.

Ideal candidates will have proven customer support experience, excellent interpersonal skills, and be prepared to relocate for an on-site opportunity with full relocation support and

Formación

• Fluent Estonian (spoken and written) is mandatory.
• Proven experience in Customer Support Services or similar client-facing role.
• Strong problem-solving and multitasking abilities.
• Excellent interpersonal and communication skills.
• Willingness to relocate to Sofia, Bulgaria for on-site work.

Responsabilidades

• Act as the primary contact for Estonian-speaking clients within the Customer Support Services framework.
• Provide high-level consultancy and troubleshooting to resolve complex inquiries.
• Maintain accurate records of customer interactions for continuous service improvement.
• Collaborate with cross-functional teams to identify and resolve systemic issues affecting end-user experience.
• Strive to achieve and exceed KPIs set by the company.
• Represent the brand with professionalism and cultural sensitivity in every interaction.
• Contribute to the development of internal support knowledge bases and manuals.
• Relocate to Sofia, Bulgaria, for this on-site role.

Conocimientos

Estonian fluency

Customer support

Client-facing

Problem solving

Interpersonal skills

Multitasking

Descripción del empleo

Mercier Consultancy Group seeks an Estonian Speaking Solutions Consultant to manage Estonian-speaking client inquiries from its office in Sofia, Bulgaria. You will provide high-level consultancy and troubleshooting, maintaining records to drive service improvements and collaborating with cross-functional teams.

Ideal candidates will have proven customer support experience, excellent interpersonal skills, and be prepared to relocate for an on-site opportunity with full relocation support and