Trilingual SaaS Technical Support Specialist

Ringover France; Barcelona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Ringover France in Barcelona seeks a Trilingual Technical Support Specialist to resolve technical incidents and client requests with the Support Team Lead. You will ensure smooth case handling while delivering exceptional customer service.

Ideal candidates are fluent in French, English and Spanish, have strong communication skills, and can explain complex tech topics to diverse audiences. Knowledge of Zendesk/Jira/Salesforce is valued, with an international, multicultural team environment.

Formación

• Organized, independent and proactive
• Empathetic with strong customer relationships
• Excellent analytical and problem-solving abilities
• Clear verbal and written communication
• Able to explain technical issues to non-technical audiences
• Knowledge of network domains, VoIP, TCP/IP, and internet basics
• Versatile, thorough and quick to understand new tools

Responsabilidades

• Oversee end-to-end management of technical incidents via phone support
• Promptly resolve technical issues, collaborating with cross-functional teams
• Analyze requirements and offer effective solutions for client needs
• Ensure compliance with SLAs in all client interactions
• Clearly communicate technical information to diverse audiences
• Efficiently manage tickets, prioritizing based on urgency and impact
• Collaborate with internal teams to escalate and resolve high-priority issues

Conocimientos

Multilingual

Problem-solving

Customer service

Verbal communication

Written communication

Technical knowledge

Networking basics

Herramientas

Zendesk

Jira

Salesforce

Descripción del empleo

Ringover France in Barcelona seeks a Trilingual Technical Support Specialist to resolve technical incidents and client requests with the Support Team Lead. You will ensure smooth case handling while delivering exceptional customer service.

Ideal candidates are fluent in French, English and Spanish, have strong communication skills, and can explain complex tech topics to diverse audiences. Knowledge of Zendesk/Jira/Salesforce is valued, with an international, multicultural team environment.