Bilingual Tech Support Specialist – Hotel Tech Champion

D-EDGE Hospitality Solutions; Barcelona; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

D-EDGE Hospitality Solutions is seeking a proactive Technical Support North Europe team member based in Barcelona. You will handle cases in Salesforce, provide timely, professional support to clients, and escalate issues as needed, ensuring high-quality service for hotels and partners.

The role requires fluent Spanish and English, strong communication, and the ability to work collaboratively in a fast-paced, multilingual environment.

Formación

• Native or fluent in Spanish and English.
• Strong customer relationship skills and ability to manage client expectations.
• Excellent communication, both written and verbal.
• Ability to work with others in a close, collaborative environment.
• Good multi-tasking and time-management abilities.
• Technical proficiency in common computer applications.
• Ability to stay calm and react effectively in emergencies.
• Experience with B2B technology companies or hotels is a plus.
• Knowledge of Hospitality, GDS or OTA is beneficial.
• Proficiency with Excel, Word, Salesforce CRM and Google Suite.
• Support, training, and teaching experience is a plus.

Responsabilidades

• Create and take ownership of cases in Salesforce.
• Investigate and resolve customer and internal issues quickly.
• Provide prompt, professional, customized assistance on D-EDGE products.
• Increase client knowledge and autonomy in using products.
• Manage client complaints and coordinate resolutions.
• Troubleshoot product issues, identify root causes, choose best solutions.
• Escalate unresolved cases to Level 2 when needed.
• Train, mentor, and shadow junior colleagues.

Conocimientos

Spanish & English fluency

Customer relationship

Communication skills

Multi-tasking

Technical applications

Team collaboration

Calm under pressure

B2B tech/hospitality experience

Hospitality/GDS/OTA knowledge

Google Suite

Excel

MS Word

Salesforce CRM

Support/Training/Teaching experience

Herramientas

Salesforce CRM

Google Suite

Excel

MS Word

Descripción del empleo

D-EDGE Hospitality Solutions is seeking a proactive Technical Support North Europe team member based in Barcelona. You will handle cases in Salesforce, provide timely, professional support to clients, and escalate issues as needed, ensuring high-quality service for hotels and partners.

The role requires fluent Spanish and English, strong communication, and the ability to work collaboratively in a fast-paced, multilingual environment.