Trilingual Technical Support Specialist | SaaS

Ringover France; Barcelona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Ringover France in Barcelona seeks a Trilingual Technical Support Specialist to resolve technical incidents and client requests with the Support Team Lead. You will ensure smooth case handling while delivering exceptional customer service.

Ideal candidates are fluent in French, English and Spanish, have strong communication skills, and can explain complex tech topics to diverse audiences. Knowledge of Zendesk/Jira/Salesforce is valued, with an international, multicultural team environment.

Formación

• Organized, independent and proactive
• Empathetic with strong customer relationships
• Excellent analytical and problem-solving abilities
• Clear verbal and written communication
• Able to explain technical issues to non-technical audiences
• Knowledge of network domains, VoIP, TCP/IP, and internet basics
• Versatile, thorough and quick to understand new tools

Responsabilidades

• Oversee end-to-end management of technical incidents via phone support
• Promptly resolve technical issues, collaborating with cross-functional teams
• Analyze requirements and offer effective solutions for client needs
• Ensure compliance with SLAs in all client interactions
• Clearly communicate technical information to diverse audiences
• Efficiently manage tickets, prioritizing based on urgency and impact
• Collaborate with internal teams to escalate and resolve high-priority issues

Conocimientos

Multilingual

Problem-solving

Customer service

Verbal communication

Written communication

Technical knowledge

Networking basics

Herramientas

Zendesk

Jira

Salesforce

Descripción del empleo

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with Service Level Agreements in all client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to escal and resolve high-priority issues.

About You

• You're organized, independent and proactive, and taken an active interest in your work
• You demonstrate empathy and a strong sense of customer relationship
• You have good analysis capacities and enjoy problem-solving
• You're good at verbal and written communication
• You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
• You master the network domains, VoIP, TCP/IP, internet, etc.
• You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
• You are fluent in French, English and Spanish.
• Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Why apply for this opportunity?

• To work in an ambitious company with an exciting product and project.
• To be surrounded by an international, multicultural, and dynamic team.

IMPORTANT:

To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).

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With equal skills, all our positions are open to people with disabilities.