Trilingual SaaS Support Engineer

Ringover ES; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ringover ES is seeking a Trilingual Technical Support Specialist to join our Support Team. You will manage technical incidents from start to finish, communicating clearly with clients and internal teams to deliver fast, effective resolutions.

This role emphasizes customer empathy, analytical thinking, and proficiency in English, French, and Spanish, plus familiarity with VoIP, TCP/IP, and network concepts. You'll use Zendesk, Jira and Salesforce to track and resolve issues.

Formación

• Fluent in French, English and Spanish.
• Strong empathy and customer relationship skills.
• Good analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to explain technical issues to non-technical audiences.
• Knowledge of networking domains like VoIP, TCP/IP, and Internet.
• Versatile, thorough, and quick to grasp solutions/tools.
• Familiar with Zendesk, Jira and Salesforce.

Responsabilidades

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with SLAs in client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to resolve high-priority issues.

Conocimientos

Trilingual (FR/EN/ES)

Analytical thinking

Problem solving

Customer relationship

Verbal & written communication

Networking: VoIP, TCP/IP

Zendesk/Jira/Salesforce know-how

Independent & proactive

Organized

Herramientas

Zendesk

Jira

Salesforce

Descripción del empleo

Ringover ES is seeking a Trilingual Technical Support Specialist to join our Support Team. You will manage technical incidents from start to finish, communicating clearly with clients and internal teams to deliver fast, effective resolutions.

This role emphasizes customer empathy, analytical thinking, and proficiency in English, French, and Spanish, plus familiarity with VoIP, TCP/IP, and network concepts. You'll use Zendesk, Jira and Salesforce to track and resolve issues.