Trilingual Technical Support Specialist | SaaS

Ringover ES; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ringover ES is seeking a Trilingual Technical Support Specialist to join our Support Team. You will manage technical incidents from start to finish, communicating clearly with clients and internal teams to deliver fast, effective resolutions.

This role emphasizes customer empathy, analytical thinking, and proficiency in English, French, and Spanish, plus familiarity with VoIP, TCP/IP, and network concepts. You'll use Zendesk, Jira and Salesforce to track and resolve issues.

Formación

• Fluent in French, English and Spanish.
• Strong empathy and customer relationship skills.
• Good analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to explain technical issues to non-technical audiences.
• Knowledge of networking domains like VoIP, TCP/IP, and Internet.
• Versatile, thorough, and quick to grasp solutions/tools.
• Familiar with Zendesk, Jira and Salesforce.

Responsabilidades

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with SLAs in client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to resolve high-priority issues.

Conocimientos

Trilingual (FR/EN/ES)

Analytical thinking

Problem solving

Customer relationship

Verbal & written communication

Networking: VoIP, TCP/IP

Zendesk/Jira/Salesforce know-how

Independent & proactive

Organized

Herramientas

Zendesk

Jira

Salesforce

Descripción del empleo

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with Service Level Agreements in all client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to elevate and resolve high‑priority issues.

About You

• You're organized, independent and proactive, and taken an active interest in your work
• You demonstrate empathy and a strong sense of customer relationship
• You have good analysis capacities and enjoy problem-solving
• You're good at verbal and written communication
• You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
• You master the network domains, VoIP, TCP/IP, internet, etc.
• You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
• You are fluent in French, English and Spanish.
• Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Why apply for this opportunity

• To work in an ambitious company with an exciting product and project.
• To be surrounded by an international, multicultural, and dynamic team.

IMPORTANT

To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).

With equal skills, all our positions are open to people with disabilities.