Trilingual SaaS Support Specialist

Ringover; Barcelona; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Ringover in Barcelona is looking for a Trilingual Technical Support Specialist to manage technical incidents and provide exceptional customer service. You will oversee incident management, resolve issues in collaboration with cross-functional teams, and communicate technical information effectively.

The ideal candidate must speak French, English, and Spanish fluently, and possess strong problem-solving and customer relationship skills. Join us in a dynamic, multicultural environment where your contributions matter.

Qualifications

• Demonstrate empathy and strong customer relationship skills.
• Ability to explain technical issues to non-technical individuals.
• Organized, independent, and proactive in work.

Responsabilités

• Manage technical incidents and resolve issues via phone support.
• Collaborate with cross-functional teams for effective solutions.
• Ensure compliance with Service Level Agreements.

Connaissances

Fluent in French

Fluent in English

Fluent in Spanish

Technical problem-solving

Customer relationship skills

Communication skills

Outils

Zendesk

Jira

Salesforce

Description du poste

Ringover in Barcelona is looking for a Trilingual Technical Support Specialist to manage technical incidents and provide exceptional customer service. You will oversee incident management, resolve issues in collaboration with cross-functional teams, and communicate technical information effectively.

The ideal candidate must speak French, English, and Spanish fluently, and possess strong problem-solving and customer relationship skills. Join us in a dynamic, multicultural environment where your contributions matter.