Bilingual SaaS Support Specialist – French/Italian (Onsite)

TransPerfect; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

TransPerfect is seeking a multilingual Customer Services Representative to deliver technical and operational support to our global client base, based in Barcelona or Madrid, serving clients across France, Italy, Spain and other markets.

You will handle first‑line support, guide users through the VDR platform, train clients, troubleshoot issues, and coordinate with internal teams to ensure timely, high‑quality service.

Qualifications

• Minimum bachelor’s degree or its equivalent.
• Native‑level fluency in both French and Italian.
• Advanced professional proficiency in English.

Responsibilities

• Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clients.
• Guide clients through platform features, workflows and best practices.
• Build and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive, high‑quality service.
• Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities.
• Deliver engaging online training sessions to help users maximize the platform’s capabilities.
• Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required.
• Monitor client requests to ensure deliverables are completed accurately within agreed timelines.
• Work closely with cross‑functional teams across multiple regions to coordinate successful client outcomes.
• Follow established operational procedures and continuously contribute to delivering a best‑in‑class client experience.
• Document client interactions, support cases, and follow‑up actions within internal systems.
• Ensure job tracking, billing information, and administrative records remain accurate and up‑to‑date.
• Support additional operational initiatives and projects as required.
• Perform additional duties as reasonably requested

Skills

French

Italian

English

Communication

Problem solving

Teamwork

Education

Bachelor's degree or equivalent

Job description

TransPerfect is seeking a multilingual Customer Services Representative to deliver technical and operational support to our global client base, based in Barcelona or Madrid, serving clients across France, Italy, Spain and other markets.

You will handle first‑line support, guide users through the VDR platform, train clients, troubleshoot issues, and coordinate with internal teams to ensure timely, high‑quality service.