Trilingual SaaS Customer Success Manager

RINGOVER GROUP; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Job summary

Ringover Group is seeking a proactive Customer Success Manager in Spain (Barcelona area) to drive onboarding success and long-term client value. You will foster strong relationships, identify opportunities to expand revenue, and collaborate with Account Managers to optimize ROI.

The role requires 2–3 years in customer success or client-facing roles, strong communication in English, Spanish, and French, and readiness to meet clients on-site when needed in a fast-paced SaaS environment.

Qualifications

• 2–3 years of experience in a customer success, account management, or client‑facing role.
• Proactive mindset with initiative and problem-solving.
• Excellent interpersonal, diplomatic, and persuasive skills.

Responsibilities

• Deliver a world-class onboarding experience for new clients.
• Build long-lasting relationships to reduce churn and boost satisfaction.
• Identify upsell/cross-sell opportunities with Account Managers to grow MRR.
• Meet clients on-site when needed and apply ROI‑driven approaches.
• Champion the customer voice to improve the journey and experience.
• Provide hands-on training, needs assessments, and change management support.
• Spot friction points and propose actionable improvements to the platform.
• Collaborate cross-functionally to resolve issues and drive success.
• Inspire clients to become advocates and contribute to product evolution.
• Manage key touchpoints from training to business reviews and ticket tracking.

Skills

Customer success

Account management

Client-facing

Interpersonal skills

CRM

Data analysis

Multilingual

Tools

CRM

Video conferencing

Job description

Ringover Group is seeking a proactive Customer Success Manager in Spain (Barcelona area) to drive onboarding success and long-term client value. You will foster strong relationships, identify opportunities to expand revenue, and collaborate with Account Managers to optimize ROI.

The role requires 2–3 years in customer success or client-facing roles, strong communication in English, Spanish, and French, and readiness to meet clients on-site when needed in a fast-paced SaaS environment.