Trilingual Customer Success Manager – SaaS

Ringover ES; Barcelona; On-site; EUR 40,000 - 55,000; Full time

Job summary

Ringover is seeking a proactive Customer Success Manager in Barcelona to ensure a smooth onboarding, help clients hit the ground running, and drive long‑term value from our SaaS platform.

You will build strong relationships, coordinate with sales and product teams, identify upsell opportunities, deliver tailored training on-site, and guide clients through changes to maximize adoption. This on-site role requires multilingual communication and a customer-first mindset.

Qualifications

• 2–3 years in customer success, account management or client-facing roles.
• Strong communication and problem-solving abilities with a client-first mindset.
• Comfortable working with data, CRM systems and digital collaboration tools.

Responsibilities

• Deliver world-class onboarding and ensure clients hit value quickly.
• Build lasting relationships to reduce churn and increase loyalty.
• Identify upsell and cross-sell opportunities with Account Managers.
• Conduct on-site meetings and training sessions as needed.
• Coordinate with cross-functional teams to address client needs.
• Capture feedback to inform product and journey improvements.

Skills

Customer Success

Account Management

Interpersonal Skills

Analytical Thinking

CRM Tools

Multilingual (EN/ES/FR)

Tools

CRM software

Job description

Join us at Ringover – where customer experience meets innovation.

We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You’ll Be Doing

• Delivering a world-class onboarding experience: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
• Boosting customer loyalty: Build lasting relationships that reduce churn and drive client satisfaction.
• Driving revenue growth: Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
• Ready to meet clients on‑site when needed, with a strong understanding of performance‑driven (ROI) approaches and an ability to detect upmarket opportunities.
• Championing the customer voice: Use feedback and satisfaction metrics to enhance the customer journey and experience.
• Providing hands‑on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
• Improving the user experience: Spot friction points and recommend actionable solutions to optimize platform usage.
• Solving problems collaboratively: Address client issues with speed and care while coordinating with cross‑functional teams.
• Turning clients into advocates: Inspire customers to become enthusiastic champions of Ringover.
• Influencing product evolution: Communicate customer insights and help shape future product developments.
• Managing key success touchpoints: From client training and business reviews to ticket tracking, you’ll own the relationship.

What You Bring To The Table

• Min of 2-3 years of experience in a customer success, account management, or client‑facing role.
• Proactive mindset: You take initiative and seek out solutions without waiting to be asked.
• Excellent interpersonal skills: You’re diplomatic, persuasive, and always positive.
• Customer‑first approach: You listen deeply and respond thoughtfully with tailored solutions.
• Analytical & tech‑savvy: Comfortable with data, CRMs, video conferencing tools, and digital platforms.
• Detail‑oriented & persistent: You follow up rigorously and manage projects with precision.
• Highly adaptable: Whether dealing with clients or internal teams, you know how to adjust your approach.
• Organized & versatile: Able to juggle tasks and priorities in a fast‑paced environment.
• Trilingual : Proficiency in English & Spanish & French is required.

Why Join Ringover?

Opportunity to make a real impact in a fast‑growing SaaS company expanding across Europe.

To work in an ambitious company with an exciting product and project. To be surrounded by an international, multicultural, and dynamic team.

IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.). We invite you to follow Ringover’s Linkedin to stay up to date with all the latest company news. With just two clicks, you’ll become part of the Ringover Community—don’t miss out! With equal qualifications, all our positions are open to people with disabilities.