Trilingual Customer Success Manager – SaaS

RINGOVER GROUP; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Job summary

Ringover Group is seeking a proactive Customer Success Manager in Spain (Barcelona area) to drive onboarding success and long-term client value. You will foster strong relationships, identify opportunities to expand revenue, and collaborate with Account Managers to optimize ROI.

The role requires 2–3 years in customer success or client-facing roles, strong communication in English, Spanish, and French, and readiness to meet clients on-site when needed in a fast-paced SaaS environment.

Qualifications

• 2–3 years of experience in a customer success, account management, or client‑facing role.
• Proactive mindset with initiative and problem-solving.
• Excellent interpersonal, diplomatic, and persuasive skills.

Responsibilities

• Deliver a world-class onboarding experience for new clients.
• Build long-lasting relationships to reduce churn and boost satisfaction.
• Identify upsell/cross-sell opportunities with Account Managers to grow MRR.
• Meet clients on-site when needed and apply ROI‑driven approaches.
• Champion the customer voice to improve the journey and experience.
• Provide hands-on training, needs assessments, and change management support.
• Spot friction points and propose actionable improvements to the platform.
• Collaborate cross-functionally to resolve issues and drive success.
• Inspire clients to become advocates and contribute to product evolution.
• Manage key touchpoints from training to business reviews and ticket tracking.

Skills

Customer success

Account management

Client-facing

Interpersonal skills

CRM

Data analysis

Multilingual

Tools

CRM

Video conferencing

Job description

Join us at Ringover – where customer experience meets innovation.
We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You’ll Be Doing

• Delivering a world-class onboarding experience: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
• Boosting customer loyalty: Build lasting relationships that reduce churn and drive client satisfaction.
• Driving revenue growth: Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
• Ready to meet clients on-site when needed, with a strong understanding of performance-driven (ROI) approaches and an ability to detect upmarket opportunities.
• Championing the customer voice: Use feedback and satisfaction metrics to enhance the customer journey and experience.
• Providing hands‑on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
• Improving the user experience: Spot friction points and recommend actionable solutions to optimize platform usage.
• Solving problems collaboratively: Address client issues with speed and care while coordinating with cross‑functional teams.
• Turning clients into advocates: Inspire customers to become enthusiastic champions of Ringover.
• Influencing product evolution: Communicate customer insights and help shape future product developments.
• Managing key success touchpoints: From client training and business reviews to ticket tracking, you’ll own the relationship.

What You Bring to the Table

• Min of 2-3 years of experience in a customer success, account management, or client‑facing role.
• Proactive mindset: You take initiative and seek out solutions without waiting to be asked.
• Excellent interpersonal skills: You’re diplomatic, persuasive, and always positive.
• Customer-first approach: You listen deeply and respond thoughtfully with tailored solutions.
• Analytical & tech‑savvy: Comfortable with data, CRMs, video‑conferencing tools, and digital platforms.
• Detail‑oriented & persistent: You follow up rigorously and manage projects with precision.
• Highly adaptable: Whether dealing with clients or internal teams, you know how to adjust your approach.
• Organized & versatile: Able to juggle tasks and priorities in a fast‑paced environment.
• Trilingual : Proficiency in English & Spanish & French is required.

Why Join Ringover?

Opportunity to make a real impact in a fast‑growing SaaS company expanding across Europe.

To work in an ambitious company with an exciting product and project. To be surrounded by an international, multicultural, and dynamic team.

With equal qualifications, all our positions are open to people with disabilities.