Bilingual Customer Success Manager (French/Spanish)

Concentrix; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A global IT services provider located in Barcelona is seeking a highly skilled Customer Success Manager to oversee operations of a team delivering quality service to key clients. The role requires strong leadership, customer service experience, and a background in technology management. Ideal candidates should possess a bachelor's degree and 7+ years in project management. You'll drive team performance and ensure contract compliance in a collaborative environment.

Formación

• Minimum 7+ years of experience in project or service management in IT services.
• Fluent in English (written and verbal) is required.
• Strong understanding of customer service operations.

Responsabilidades

• Lead day-to-day operations for Cloud Solution Architects.
• Manage SLAs, KPIs, and contractual obligations.
• Identify and drive continuous improvement opportunities.

Conocimientos

Project or service management

Client relationship management

Leadership capabilities

Technical understanding

Problem-solving skills

Educación

Bachelor’s degree in business, IT, or related field

Herramientas

ITSM principles

PMP certification

ITIL certification

Descripción del empleo

A global IT services provider located in Barcelona is seeking a highly skilled Customer Success Manager to oversee operations of a team delivering quality service to key clients. The role requires strong leadership, customer service experience, and a background in technology management. Ideal candidates should possess a bachelor's degree and 7+ years in project management. You'll drive team performance and ensure contract compliance in a collaborative environment.