Travel Support Specialist — Growth, Training & Multicultural Team

Teleperformance; Barcelona; On-site; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Flexible remuneration in nurserySchool

A multicultural and international a

Modern office spaces, well connected

Be part of an exciting industry

4 weeks of Initial trainingand

Job summary

Teleperformance in Barcelona is seeking a customer support advisor for a prestigious travel company. You will listen, understand needs and mediate between international travellers and accommodations suppliers, delivering high-quality service by phone and email.

We value empathy, problem-solving, excellent communication, and experience in customer service. The role offers a temporary contract, 38.5 hours per week, and a welcoming multicultural environment near public transport links.

Qualifications

• Spanish at C2 level with English at C1 level as required for communications.

Responsibilities

• As a customer support advisor for a travel company, understand and identify customer needs.
• You will listen, respond and mediate between international travellers and accommodations suppliers, ensuring high-quality service.
• Clarify inquiries about service, payment and technical requirements, providing accurate information via email and phone.

Skills

Spanish C2

English C1

Communication

Problem-solving

Team player

Customer service

Office 365

CRM systems

Open minded

Adaptability

Tools

CRM Database

Office 365

Job description

Teleperformance in Barcelona is seeking a customer support advisor for a prestigious travel company. You will listen, understand needs and mediate between international travellers and accommodations suppliers, delivering high-quality service by phone and email.

We value empathy, problem-solving, excellent communication, and experience in customer service. The role offers a temporary contract, 38.5 hours per week, and a welcoming multicultural environment near public transport links.