Danish-Speaking Customer Support Specialist — Travel Booking

Teleperformance Spain; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

27 holidays per year

Rotating shifts

Permanent contract after probation

Modern office near Glories (Westfield)

Job summary

Teleperformance Spain is seeking a Danish Speaking Customer Service Representative for Booking in Barcelona, Catalonia. You will empathize with customers, listen and resolve issues, mediating between travellers and accommodation suppliers worldwide, using email and phone to provide accurate information.

The role emphasizes problem-solving, strong communication, and the ability to adapt to shifting priorities within a multicultural team environment.

Qualifications

• Danish language at C2 level and advanced English.
• Excellent written and spoken communication.
• Proficient with Office 365 and CRM databases.
• Strong problem-solving and solution-driven mindset.
• Positive, motivated mindset to handle tricky customer problems.
• Goal-oriented approach and adaptability to changing priorities.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers is valued.

Responsibilities

• Understand and identify customer needs.
• Listen, respond and mediate between international travellers and accommodation suppliers.
• Provide accurate information and follow set processes via email and phone.
• Maintain high level of customer service.

Skills

Danish C2

English

Communication

Problem solving

Office 365

CRM systems

Team player

Open-minded

Accommodation platforms

Customer service

Tools

Office 365

CRM Database

Job description

Teleperformance Spain is seeking a Danish Speaking Customer Service Representative for Booking in Barcelona, Catalonia. You will empathize with customers, listen and resolve issues, mediating between travellers and accommodation suppliers worldwide, using email and phone to provide accurate information.

The role emphasizes problem-solving, strong communication, and the ability to adapt to shifting priorities within a multicultural team environment.