Customer Support Advisor – Basque & English | Airline Industry | Barcelona

Personalbuero U Herrmann; Barcelona; On-site; EUR 22,000 - 30,000; Full time

Job summary

Personalbuero U Herrmann is partnering with an international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Basque for a project with a leading European low-cost airline in Barcelona. You will assist passengers with bookings, provide travel information, and resolve issues via phone, chat, and email.

The role requires communicative, empathetic professionals with a strong customer service mindset and a keen interest in travel and aviation.

Qualifications

• Fluency in Spanish and Basque with written and spoken skills.
• English proficiency at B1–B2 level.
• Minimum secondary school education.
• Prior customer service experience.
• Good knowledge of Windows and Microsoft Office.
• Strong communication and listening skills.
• Empathy and problem-solving mindset.
• Organisational skills and attention to detail.
• Team player with ability to learn new systems.
• Willingness to work on-site in Barcelona.
• Rotating shifts including weekends.

Responsibilities

• Provide customer support in Spanish, Basque, and English via phone, chat, and email.
• Assist passengers with bookings and airline services.
• Provide information and guidance on travel procedures and administrative matters.
• Offer basic technical assistance related to the airline's digital services.
• Record interactions in internal systems and escalate when needed.
• Deliver friendly, efficient, customer-focused service.

Skills

Spanish

Basque

English

Customer service

Education

Secondary education

Tools

Windows

Microsoft Office

Job description

We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Basque for a project supporting one of Europe's leading low-cost airlines in Barcelona, Spain.

In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.

We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.

Your Role

• Provide customer support in Spanish, Basque, and English via phone, chat, and email
• Assist passengers with booking enquiries and airline services
• Provide information and guidance on travel procedures and administrative matters
• Offer basic technical assistance related to the airline's digital services and platforms
• Identify customer needs and provide appropriate solutions
• Handle customer complaints and travel-related issues professionally
• Record customer interactions and requests accurately in internal systems
• Escalate complex cases to the appropriate departments when necessary
• Deliver friendly, efficient, and customer-focused service
• Ensure compliance with internal procedures and quality standards

Your Qualifications

• Fluency in Spanish and Galician, both written and spoken
• English proficiency at B1–B2 level
• Minimum secondary school education
• Previous customer service experience
• Good knowledge of Windows and Microsoft Office
• Excellent communication and active listening skills
• Strong problem-solving abilities and ability to handle challenging situations
• Positive attitude, empathy, and customer-oriented mindset
• Good organisational skills and attention to detail
• Ability to work effectively within a team and learn new systems
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts, including weekends

The Offer

• Permanent employment contract in Spain
• Full-time position, 39 hours per week
• Rotating shifts from Monday to Sunday, between 08:00 and 20:00
• Five weeks of paid initial training
• Performance-based annual bonus
• Modern offices in Barcelona, including a terrace and shared facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company