Customer Support Advisor – Galician & English | Airline Industry | Barcelona

Personalbuero U Herrmann; Barcelona; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Permanent contract in Spain

Full-time (39h/week)

Rotating shifts including weekends

Five weeks of paid initial training

Performance-based annual bonus

Modern Barcelona offices

Job summary

Personalbuero U Herrmann partners with a leading international customer experience company to recruit a Customer Support Advisor in Barcelona. This role supports passengers in Spanish, Galician, and English, handling bookings, inquiries, and travel-related services via phone, chat, and email.

The position is full-time (39 hours/week) with rotating shifts, weekend work, initial training, and a path to professional growth within an international environment.

Qualifications

• Fluency in Spanish and Galician, both written and spoken.
• English proficiency at B1–B2 level.
• Minimum secondary school education.
• Previous customer service experience.
• Good knowledge of Windows and Microsoft Office.
• Excellent communication and active listening skills.
• Positive attitude, empathy, and customer-oriented mindset.
• Availability to work on-site in Barcelona.
• Flexibility to work rotating shifts, including weekends.

Responsibilities

• Provide customer support in Spanish, Galician, and English via phone, chat, and email.
• Assist passengers with bookings and airline services.
• Provide information and guidance on travel procedures and administrative matters.
• Offer basic technical assistance related to the airline's digital services and platforms.
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints and travel-related issues professionally.
• Record customer interactions and requests accurately in internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Deliver friendly, efficient, and customer-focused service.
• Ensure compliance with internal procedures and quality standards.

Skills

Spanish

Galician

English (B1–B2)

Communication

Active listening

Teamwork

Attention to detail

Education

Secondary education

Tools

Windows

Microsoft Office

Job description

We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Galician for a project supporting one of Europe's leading low-cost airlines in Barcelona, Spain.

In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.

We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.

Your Role

• Provide customer support in Spanish, Galician, and English via phone, chat, and email
• Assist passengers with booking enquiries and airline services
• Provide information and guidance on travel procedures and administrative matters
• Offer basic technical assistance related to the airline's digital services and platforms
• Identify customer needs and provide appropriate solutions
• Handle customer complaints and travel-related issues professionally
• Record customer interactions and requests accurately in internal systems
• Escalate complex cases to the appropriate departments when necessary
• Deliver friendly, efficient, and customer-focused service
• Ensure compliance with internal procedures and quality standards

Your Qualifications

• Fluency in Spanish and Galician, both written and spoken
• English proficiency at B1–B2 level
• Minimum secondary school education
• Previous customer service experience
• Good knowledge of Windows and Microsoft Office
• Excellent communication and active listening skills
• Strong problem-solving abilities and ability to handle challenging situations
• Positive attitude, empathy, and customer-oriented mindset
• Good organisational skills and attention to detail
• Ability to work effectively within a team and learn new systems
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts, including weekends

The Offer

• Permanent employment contract in Spain
• Full-time position, 39 hours per week
• Rotating shifts from Monday to Sunday, between 08:00 and 20:00
• Five weeks of paid initial training
• Performance-based annual bonus
• Modern offices in Barcelona, including a terrace and shared facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company