Customer Support Advisor – Spanish, Galician & English | Fashion Retail

Personalbuero U Herrmann; Barcelona; Sur place; EUR 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Permanent contract in Spain

Full-time 39 hours/week

Rotating shifts 09:00–23:00 (Mon–Sun)

Two weeks of paid initial training

Performance-based annual bonus

On-site Barcelona offices with terrace

Employee activities and team events

Professional development opportunities

Résumé du poste

Personalbuero U Herrmann is partnering with a leading international fashion retail brand to recruit Customer Support Advisors for a Barcelona project. You will assist customers in Spanish, Galician, and English across phone, email, and chat, handling purchases, orders, products, and after-sales services.

We seek communicative, empathetic professionals who thrive in an international fashion environment. The role is on-site in Barcelona with rotating shifts, two weeks of paid initial training, and

Qualifications

• Native-level Spanish and Galician, both written and spoken.
• Very good command of English.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and a solution-oriented mindset.
• Empathy, patience, and the ability to handle challenging customer situations.

Responsabilités

• Provide customer support in Spanish, Galician, and English via phone, email, and chat.
• Assist customers with enquiries related to purchases, orders, and products.
• Handle issues involving deliveries, returns, and after-sales services.
• Provide clear information about products, shopping procedures, and available services.
• Identify customer needs and offer effective, personalised solutions.
• Manage customer complaints and resolve issues professionally.
• Follow up on customer cases to ensure timely and satisfactory resolutions.
• Record customer interactions and maintain accurate information in internal systems.
• Collaborate with colleagues to resolve complex customer enquiries.
• Deliver a positive customer experience across all communication channels.
• Ensure compliance with internal procedures and customer service quality standards.

Connaissances

Spanish (native)

Galician

English (very good)

Customer service skills

Problem solving

Empathy

Proactive attitude

Description du poste

We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

• Provide customer support in Spanish, Galician, and English via phone, email, and chat
• Assist customers with enquiries related to purchases, orders, and products
• Handle issues involving deliveries, returns, and after-sales services
• Provide clear information about products, shopping procedures, and available services
• Identify customer needs and offer effective, personalised solutions
• Manage customer complaints and resolve issues professionally
• Follow up on customer cases to ensure timely and satisfactory resolutions
• Record customer interactions and maintain accurate information in internal systems
• Collaborate with colleagues to resolve complex customer enquiries
• Deliver a positive customer experience across all communication channels
• Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

• Native-level Spanish and Galician, both written and spoken
• Very good command of English
• Excellent communication and customer service skills
• Strong problem-solving abilities and a solution-oriented mindset
• Empathy, patience, and the ability to handle challenging customer situations
• Proactive attitude, organisational skills, and attention to detail
• Comfortable using digital tools and multiple customer support platforms
• Ability to work effectively within a dynamic, international team
• Previous experience in customer service, retail, or e-commerce will be considered an advantage
• Interest in the fashion retail industry
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts, including weekends

The Offer

• Permanent employment contract in Spain
• Full-time position, 39 hours per week
• Rotating shifts from Monday to Sunday, between 09:00 and 23:00
• Two weeks of paid initial training
• Performance-based annual bonus
• Fully on-site position in modern Barcelona offices with a terrace and employee facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company